We created this return policy precedent for ecommerce websites selling to both businesses and consumers.

The law provides that sellers must allow customers to return products in certain circumstances. The statutory return rights available to consumers (rather than business customers) include a general right to return products purchased under contracts that have been entered into at a distance within 7 working days following the delivery of the products. Similarly, customers may have a legal right to return faulty or mis-described products. Those kinds of mandatory return rights are provided for in our terms and conditions of sale template. This return policy template, on the other hand, can be used to offer customers supplemental (i.e. extra-statutory) rights of return.

This policy and our terms and conditions of sale for businesses and consumers are both included in our online shop (businesses and consumers) pack.

This return policy template includes the following provisions:

(1) Introduction
(2) Returns
(3) Returns procedure
(4) Exclusions
(5) Refunds
(6) Improper returns
(7) About us

The return policy is 3 pages long (including the cover sheet) and is supplied in Word (.doc) format for easy editing. See the first few sections here:

Sample Return Policy

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