This standard software licence and maintenance agreement is designed to be relatively easy to use, whilst allowing for some flexibility.

It covers the same range of licensing models as our software licence agreement documents: per-user licensing, per-installation licensing, and so on. Maintenance and support services that may be provided under the agreement include helpdesk services, fault identification and correction, software patches and upgrades, and ad hoc software development services.

If you need to license source code or include escrow provisions, you should consider our premium software maintenance and licence agreement template.

The following provisions are included in the agreement.

(1) Definitions and interpretation
(2) Term
(3) Delivery of Software
(4) Maintenance Services
(5) Licensee obligations
(6) Invoicing and payment
(7) Licence
(8) Warranties
(9) Limitations and exclusions of liability
(10) Termination
(11) Effects of termination
(12) Notices
(13) Data protection
(14) General

The template agreement also includes the following schedules:

Schedule 1 - Specification of Software
Schedule 2 - Maintenance Service Levels
Schedule 3 - Charges
Schedule 4 - Licensing
Schedule 5 - EULA

You will need to supply most of the content for the schedules (excepting the maintenance service level schedule).

This standard software licence and maintenance agreement is 22 pages long (including the cover sheet) and is delivered in Word (.doc) format for easy editing.

You can review the first few pages of the template here:

Sample Software Licence and Maintenance Agreement