Software licence and support agreement

In many marketplaces it is common for business software licences to be bundled with support services. These template software licence and support agreements have been designed for this situation.

As with many of our templates, these documents come in three versions:

• a basic software licence and support agreement, covering all the key provisions but without any bells and whistles;
• a standard agreement, which includes everything that is in the basic agreement, but also a range of optional clauses (eg confidentiality provisions, indemnities, acceptance testing procedures); and
• a premium agreement, which similarly includes everything that is in the standard agreement, but also contains the types of clauses you might expect to find in agreements between larger businesses.

These contracts do not include software maintenance provisions (which would cover such things as software updates and upgrades). If you require maintenance provisions in addition to licensing and support provisions, please consider our software licence, support and maintenance contract templates.

Basic template contents:

1. Definitions
2. Term
3. Supply of Software
4. Licence
5. Support Services
6. Licensee obligations
7. No assignment of Intellectual Property Rights
8. Charges
9. Payments
10. Warranties
11. Acknowledgements and warranty limitations
12. Limitations and exclusions of liability
13. Force Majeure Event
14. Termination
15. Effects of termination
16. Notices
17. Subcontracting
18. General
19. Interpretation

Standard template contents:

1. Definitions
2. Term
3. Supply of Software
4. Set Up Services
5. Acceptance procedure
6. Licence
7. Source Code
8. Licence audit
9. Support Services
10. Licensee obligations
11. No assignment of Intellectual Property Rights
12. Charges
13. Timesheets
14. Payments
15. Licensor's confidentiality obligations
16. Licensee's confidentiality obligations
17. Warranties
18. Acknowledgements and warranty limitations
19. Indemnities
20. Limitations and exclusions of liability
21. Force Majeure Event
22. Termination
23. Effects of termination
24. Notices
25. Subcontracting
26. Assignment
27. No waivers
28. Severability
29. Third party rights
30. Variation
31. Entire agreement
32. Law and jurisdiction
33. Interpretation

Premium template contents:

1. Definitions
2. Term
3. Supply of Software
4. Set Up Services
5. Acceptance procedure
6. Licence
7. Source Code
8. Source Code
9. Licence audit
10. Escrow
11. Support Services
12. Licensee obligations
13. Licensee Systems
14. Licensee Materials
15. No assignment of Intellectual Property Rights
16. Representatives
17. Management
18. Change control
19. Charges
20. Expenses
21. Timesheets
22. Payments
23. Licensor's confidentiality obligations
24. Licensee's confidentiality obligations
25. Publicity
26. Data protection
27. Warranties
28. Acknowledgements and warranty limitations
29. Indemnities
30. Limitations and exclusions of liability
31. Force Majeure Event
32. Termination
33. Effects of termination
34. Non-solicitation of personnel
35. Notices
36. Subcontracting
37. Assignment
38. No waivers
39. Severability
40. Third party rights
41. Variation
42. Entire agreement
43. Export control
44. Law and jurisdiction
45. Interpretation

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