Software licence, support and maintenance agreement

All of these template documents cover the following:

• the licensing of software by one business to another; and
• the provision of support and maintenance services in relation to the licensed software.

The licensing provisions are flexible, designed to cover a wide range of different types of software licence.  For instance, the document can be used in relation to perpetual/non-expiring or time-limited licences; it can be used for exclusive or non-exclusive licences; and it can be used licences where charges are based on numbers of users or installations.

The support provisions are set out in a special clause and a corresponding support SLA. If you do not want to specify the support services in any detail, then it's easy to remove the support SLA from the document.

Likewise, the maintenance provisions are split between the body of the agreement and a dedicated SLA, and the latter can be removed with minimal amendments to the former.

Basic template contents:

1. Definitions
2. Term
3. Supply of Software
4. Licence
5. Maintenance Services
6. Support Services
7. Licensee obligations
8. No assignment of Intellectual Property Rights
9. Charges
10. Payments
11. Warranties
12. Acknowledgements and warranty limitations
13. Limitations and exclusions of liability
14. Force Majeure Event
15. Termination
16. Effects of termination
17. Notices
18. Subcontracting
19. General
20. Interpretation

Standard template contents:

1. Definitions
2. Term
3. Supply of Software
4. Set Up Services
5. Acceptance procedure
6. Licence
7. Source Code
8. Licence audit
9. Maintenance Services
10. Support Services
11. Licensee obligations
12. No assignment of Intellectual Property Rights
13. Charges
14. Timesheets
15. Payments
16. Licensor's confidentiality obligations
17. Licensee's confidentiality obligations
18. Warranties
19. Acknowledgements and warranty limitations
20. Indemnities
21. Limitations and exclusions of liability
22. Force Majeure Event
23. Termination
24. Effects of termination
25. Notices
26. Subcontracting
27. Assignment
28. No waivers
29. Severability
30. Third party rights
31. Variation
32. Entire agreement
33. Law and jurisdiction
34. Interpretation

Premium template contents:

1. Definitions
2. Term
3. Supply of Software
4. Set Up Services
5. Acceptance procedure
6. Licence
7. Source Code
8. Licence audit
9. Escrow
10. Maintenance Services
11. Support Services
12. Licensee obligations
13. Licensee Systems
14. Licensee Materials
15. No assignment of Intellectual Property Rights
16. Representatives
17. Management
18. Change control
19. Charges
20. Expenses
21. Timesheets
22. Payments
23. Licensor's confidentiality obligations
24. Licensee's confidentiality obligations
25. Publicity
26. Data protection
27. Warranties
28. Acknowledgements and warranty limitations
29. Indemnities
30. Limitations and exclusions of liability
31. Force Majeure Event
32. Termination
33. Effects of termination
34. Non-solicitation of personnel
35. Notices
36. Subcontracting
37. Assignment
38. No waivers
39. Severability
40. Third party rights
41. Variation
42. Entire agreement
43. Export control
44. Law and jurisdiction
45. Interpretation

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A copy of this software licence, support and maintenance agreement is included in the following pack:

• Software developer pack (all versions of this document are included in the premium version of the pack and the basic and standard versions of this document are included in the standard version of the pack)